MT4 vendor - automatic reconnection problem

[MaRCHeW]

Hi

I have set in settings "Automatic reconnection" option. When I sleep my netbook and I activate netbook after for example 30 min., PT Multistation don't reconnect to MT4.

I notice that I can refresh chart and chart is update

I attached screenshot.

Regards
MaRCHeW

[Support]

Hi, MaRCHeW

If you set in settings "Automatic reconnection" option.
When connection is disconnect, PT Multistation always begins to reconnection.

Regards
Support

[MaRCHeW]

Hi

Originally Posted by Support

If you set in settings "Automatic reconnection" option.
When connection is disconnect, PT Multistation always begins to reconnection.

Support please. Are you check this problem?

Regards
MaRCHeW

[Support]

Hi MaRCHeW,

Yes, we check this problem. Now I will describe to you how "Automatic reconnection" option works.
When connection is disconnect, PTmultistation always begins to reconnection for a 15 min, so if you sleep your netbook for example 30 min then "Automatic reconnection" was stops.

At next release we increase the interval of "Automatic reconnection" option to 7 hours.

Regards
Support

[MaRCHeW]

Hi

Originally Posted by Support

Hi MaRCHeW,

Yes, we check this problem. Now I will describe to you how "Automatic reconnection" option works.
When connection is disconnect, PTmultistation always begins to reconnection for a 15 min, so if you sleep your netbook for example 30 min then "Automatic reconnection" was stops.

At next release we increase the interval of "Automatic reconnection" option to 7 hours.

Regards
Support

And this is information Thank you very much

Regards
MaRCHeW

[MaRCHeW]

Hi

Problem back again. After wake up my netbook PT Multistation don't reconnect to MT4 but display me "Trading connection" window.

Regards
MaRCHeW

[nicky]

Are you sure this message was shown by PT/Mst? May be Builder showed it?

[MaRCHeW]

Hi

Originally Posted by nicky

Are you sure this message was shown by PT/Mst? May be Builder showed it?

No, this message show PTM.
PTL Builder show me another error message. I sent this message to support.

Regards
MaRCHeW

[Support]

Hello MaRCHeW

Can you describe, what steps you do to back this problem again?
We will try to find, why automatic reconnect don't work.

Regards
Support

[MaRCHeW]

Hi

Originally Posted by Support

Can you describe, what steps you do to back this problem again?
We will try to find, why automatic reconnect don't work.

1. I run only PT Multistation and connect it to MT4 (JadeFX).
2. I sleep my netbook on 30 minutes.
3. I wake up my netbook after this time.
4. I receive something like on screen1 (black screen and Trading connection window) and this exception below:

w System.Windows.Forms.Form.UpdateLayered()
   w System.Windows.Forms.Form.OnHandleCreated(EventArgs e)
   w System.Windows.Forms.Control.WmCreate(Message& m)
   w System.Windows.Forms.Control.WndProc(Message& m)
   w System.Windows.Forms.ScrollableControl.WndProc(Message& m)
   w System.Windows.Forms.ContainerControl.WndProc(Message& m)
   w System.Windows.Forms.Form.WmCreate(Message& m)
   w System.Windows.Forms.Form.WndProc(Message& m)
   w System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
   w System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
   w System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)

Regards
MaRCHeW

PS. I notice that I sent this exception to Support.

[Support]

Hi

Have you option "automate reconnect" on general settings?

Regards
Support

[MaRCHeW]

Hi

Originally Posted by Support

Have you option "automate reconnect" on general settings?

Yes, of course.

Regards
MaRCHeW

[Support]

Hi MaRCHeW

We found some bug with automate reconnect and when we will fix this, its mb solved this problem too.

Regards
Support